Scene Partner crash with Apple iOS 4.2.1

A bug has been reported and confirmed that affects those of us using the new Apple iOS version 4.2.1. The bug occurs under the following circumstances:

1. You are using Apple iOS 4.2.1
2. You have updated to Scene Partner version 1.1
3. You have powered off your iPhone, iPod or iPad while Scene Partner is either the active App or in a multi-tasked state

The resulting bug is that Scene Partner will crash when you try to re-enter the “get offbook” screen.  After you encounter this bug, closing Scene Partner (completely shutting Scene Partner down, not multi-tasking to another App) will also cause the same crash.  

We are working on an update to address this bug and will submit it to Apple as soon as possible for their review and approval.  In the meantime there is a rather clumsy, but viable workaround.  If you experience this bug please do the following:

1. After Scene Partner crashes relaunch the App and select the “account settings” icon.  Change the “Opening Animation” setting from “ON” to “OFF.”
2. Select the “get offbook” icon and continue working with your script.  All of your recordings and edits have been saved.

If you power off your iPhone, iPod or iPad again, or completely shut down Scene Partner, then the bug will recur.  The workaround for these subsequent crashes requires two additional steps, as follows:

1. After Scene Partner crashes relaunch the App and select the “account settings” icon.  Change the “Opening Animation” setting from “OFF” to “ON.”
2. Select the “get offbook” icon and allow the App to crash again.
3. Relaunch Scene Partner and select the “account settings” icon.  Change the “Opening Animation” setting from “ON” to “OFF.”
4. Select the “get offbook” icon and continue working with your script.  All of your recordings and edits have been saved.

We are working very hard to get the new update out in order to resolve this problem and we will send out an email when Apple notifies us that the update has been approved.

Thanks.

This entry was posted in Scene Partner Support. Bookmark the permalink.

One Response to Scene Partner crash with Apple iOS 4.2.1

  1. Pingback: Scene Partner Update 1.1.1 Approved by Apple | Line Notes

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>